Refund Policy
Effective Date: October 28, 2024
At Goal IPTV, we aim to provide the best streaming experience possible. However, we understand that situations arise where you may need a refund. This refund policy explains the conditions under which we offer refunds to our customers.
1. Refund Guarantee for IPTV Services
We offer a refund guarantee under the following conditions:
- If you experience technical issues that prevent access to our service and these issues cannot be resolved within 72 hours.
- If your subscription was charged incorrectly or you were double-charged.
- If you accidentally purchased the wrong subscription plan and notify us within 24 hours.
2. Non-Refundable Situations
We reserve the right to deny refunds in the following cases:
- If you request a refund after using the service for more than 7 days.
- If the issue is related to device compatibility or user error beyond our control.
- If you breach our Terms of Service.
3. How to Request a Refund
If you believe you qualify for a refund, please follow these steps:
- Contact our support team at support@goaliptv.com with your order details.
- Provide a detailed explanation of the issue you experienced.
- Our team will investigate your case and get back to you within 2-3 business days.
4. Refund Process Timeline
If your refund request is approved, the amount will be credited to your original payment method within 5-7 business days. Please note that processing times may vary depending on your bank or payment provider.
5. Subscription Cancellations
You can cancel your subscription at any time by contacting us. However, cancellations do not automatically result in a refund unless specified in our policy.
6. Contact Us
If you have any questions or need further assistance, please contact us at:
Email: support@goaliptv.com
Website: https://goaliptv.com